ERP System
Last Updated: April 16, 2026

Privacy Policy

Your trust is our priority. Learn how we protect your data.

Quick SummaryFull PolicyContact Us
Privacy at a Glance
Key points about how we handle your information

We never sell your personal data

You can export or delete your data anytime

AI responses are processed securely via Groq API

Guest sessions expire automatically after 30 days

Information We Collect
  • Account Information: Name, email address, role, department, and authentication credentials
  • Conversation Data: Chat messages, queries, responses, and interaction history
  • Usage Data: Feature usage, response times, session duration, and performance metrics
  • Technical Data: IP address, browser type, device information, and access timestamps
  • Business Data: Sales analytics, customer support tickets, task management data
How We Use Your Information
  • Provide and improve AI chat responses and ERP assistance
  • Personalize user experience based on role and department
  • Analyze usage patterns to enhance service quality
  • Generate analytics and business intelligence reports
  • Maintain security and prevent fraud or abuse
  • Comply with legal obligations and enforce our terms
Data Sharing & Disclosure
  • We do not sell your personal information to third parties
  • AI processing: Your messages are sent to Groq API for generating responses
  • Service providers: Limited data sharing with hosting, analytics, and security partners
  • Legal requirements: When required by law or to protect rights and safety
  • Business transfers: In case of merger or acquisition with notice
Data Retention
  • Authenticated users: Conversations stored until account deletion
  • Guest users: Temporary sessions expire after 30 days of inactivity
  • Usage logs: Retained for 12 months for security and analytics
  • You can request data deletion at any time via account settings
Cookies & Tracking
  • Essential cookies: Required for authentication and session management
  • Preference cookies: Remember your department filters and UI settings
  • Analytics cookies: Anonymous usage tracking to improve performance
  • You can disable cookies in browser settings, but some features may break
Data Security
  • End-to-end encryption for all API communications
  • Secure authentication with JWT tokens and HTTP-only cookies
  • Regular security audits and penetration testing
  • Access controls and role-based permissions
  • Data encrypted at rest and in transit (TLS 1.3)
Your Data Protection Rights
Under GDPR, CCPA, and other privacy laws

You have the right to:

  • ✓ Access your personal data
  • ✓ Correct inaccurate information
  • ✓ Delete your data (Right to be forgotten)
  • ✓ Restrict or object to processing

To exercise your rights:

  • • Email: privacy@erpaiassistant.com
  • • Through account settings dashboard
  • • Response within 30 days
  • • No discrimination for exercising rights
Contact Us About Privacy

If you have questions about this privacy policy or our data practices, please contact us:

Email: privacy@erpaiassistant.com

Website: https://erpaiassistant.com/privacy